A network you can defend.
When an auditor, a regulator, or a member asks about a provider, you answer the same day instead of opening an investigation into your own network. Nothing to assemble, reconstruct, or explain away.
Trust every mile.
Credence credentials the transportation providers in your network, along with the drivers and vehicles that serve your members, and keeps every credential current. We do the work as a fully managed service. You get a network that meets your standards, and the proof to show it.
What we do
Every ride a member takes carries your name.
To them, the company that pulls up to the door isn’t a subcontractor. It’s you. Credence is a fully managed credentialing service for healthcare transportation networks. We credential the providers your members ride with — their companies, their drivers, and their vehicles — hold them to the standard you set, and keep that standard current. Your team never has to run it.
Credential
Every provider in your network verified against one standard.
Monitor
Every credential watched daily, not once a cycle.
Prove
Documentation ready before anyone asks for it.
Why it matters
Transportation is part of your network. It should be credentialed like it.
Health plans hold clinical providers to rigorous, well-documented credentialing standards. The transportation providers who meet members at their door often get far less scrutiny: checked once at contracting, left to a broker, or tracked in spreadsheets. Brokers and vendors are measured on on-time rides and complaint rates, rarely on whether every provider behind those rides is credentialed and current. When something lapses, the accountability still lands with you.
Gaps you can't see
Expired insurance, lapsed licenses, and missed renewals tend to surface after the fact — in a complaint, an incident, or an audit finding.
Audits that start from scratch
Proving compliance means pulling records from brokers, providers, and inboxes every time a regulator asks.
A network that never sits still
Providers join and leave, drivers turn over, vehicles change. A one-time check is out of date long before the next recredentialing cycle.
How we work
We run credentialing for your network. You keep the oversight.
Four steps, all of them ours.
Set your standards
We start with your state contract, your policies, and your accreditation requirements, and turn them into one credentialing standard for every provider in your network.
Credential every provider
We bring each provider into the process and verify what your standard requires: business licensure and insurance, vehicles, and the drivers who serve your members. All outreach and follow-up is ours.
Monitor every day
Each credential carries its own expiration date. We watch all of them, contact providers 90 days ahead, and stay on it until the renewal is in.
Report on the network
You get regular network status reporting, and documentation for any provider as of any date, whenever you ask for it.
What you get
Confidence in your network, without the busywork.
Lapses caught before they become exposure.
An expired policy stops being a liability question and becomes a scheduling detail. Nothing lapses quietly, and no one is driving your members on paperwork that ran out last month.
Room to grow, without lowering the bar.
Capacity and compliance stop competing. You can add providers where members need rides — in rural counties, or for wheelchair and stretcher trips — and hold every one of them to the same standard.
Nothing new for your team to run.
No credentialing operation to staff, no vendor software to administer, no process your team owns when someone leaves. You get reporting and a dedicated contact, and secure online access whenever you want to look for yourself.
Who we serve
Built for the organizations accountable for the ride.
Health plans
Medicaid managed care, Medicare Advantage, and dual-eligible plans.Meet your contractual and accreditation obligations for transportation without building a credentialing operation to do it.
State agencies
State Medicaid agencies and transportation programs.Hold every provider in your state to the same credentialing standard, whether they work through a broker, a managed care plan, or directly with the program.
Transportation providers
The companies that make up the network.One clear process, a team that helps them through it, and drivers who finish their part from a phone in about twenty minutes.
Our standards
Built on the standards you already answer to.
Credentialing only protects you if it holds up under review.
Your requirements, not a generic checklist
We build credentialing criteria around your state contract, your policies, and your accreditation needs, and apply them the same way every time.
Verified, not just collected
Every credential is reviewed by our team and verified, with the date and outcome on record. Providers are screened against federal and state exclusion lists.
Every decision documented
Approvals, renewals, and exceptions are recorded with who, what, and when, so your file is complete before anyone asks for it.
Talk to our team
Start with the network you already have.
Tell us about your network and what you’re accountable for. In 30 minutes, we’ll walk through how Credence would credential it, using your own providers.